Babu Play's Privacy Policy

Welcome to Babu Play. This Privacy Policy ("Policy") explains how Babu Play (https://babuplay.click) how your personal information is collected, used, stored, and kept secure.

By using our website or mobile app, you are considered to have agreed to this Privacy Policy. This policy is part of our Terms & Conditionsto read alongside.

This policy applies to all users — whether you are a registered member or simply a visitor. If you are providing information on someone else's behalf, please ensure that person has agreed to this policy.

Babu Play collects several types of information. Here's a detailed breakdown:

Babu Play collects information in the following ways:

• Information you provide directly: Information you provide directly during registration, KYC verification, form submissions, or when contacting support.
• Automatically Collected: Information automatically collected while you use the platform, via cookies, web beacons, and log files.
• Received from Third Parties: From payment processors (Mobile Pay, Nagad), identity verification agencies, or fraud prevention services.
• Social Login: If you log in via a social media account, we receive limited information based on that platform's permissions.

Babu Play uses your information only for the following purposes — nothing more, nothing unnecessary:

• Account creation & management: For registration, login, account verification, and identity confirmation.
• Service Delivery: Playing games, placing bets, and processing deposits and withdrawals.
• Customer Support: To respond to your questions or complaints and to help resolve any issues.
• Security & Fraud Prevention: To detect suspicious activity, prevent money laundering, and ensure the security of the platform.
• Personalised Experience: To show game recommendations, relevant offers, and personalized content based on your preferences.
• Legal Obligations: For regulatory reporting, tax documentation, and compliance with legal orders.
• Marketing Communications: To keep you informed about new offers, bonuses, and updates — with your consent. Opting out is easy.
• Service improvement: To analyze user experience and improve the platform.

Babu Play does not sell your data. However, limited information may be shared in the following specific circumstances:

• Payment Partners: Limited financial information is shared with Mobile Pay, Nagad, Rocket, and banks to process transactions.
• Identity Verification Provider: Identity document details are verified with third-party verification agencies as part of the KYC process.
• Technology Service Provider: With cloud hosting, analytics, and cybersecurity providers — who may only use data in accordance with our instructions.
• Legal Authorities: When required by a court order or a lawful request from a law enforcement authority.
• Business Transfer: In the event of a company merger or acquisition — users will be notified in advance.

Cookies are small text files stored in your browser. Babu Play uses the following types of cookies:

You can disable non-essential cookies at any time through your browser settings. Keep in mind that some features may not work properly if you do.

Babu Play uses industry-standard security measures to protect your privacy:

• SSL/TLS Encryption: Every data transfer is secured with 256-bit SSL encryption. You'll know it's active when you see "https" in the address bar.
• Encrypted Storage: Sensitive data (passwords, payment details) is stored in encrypted form. Passwords are hashed.
• Firewall & DDoS Protection: Advanced firewall and DDoS protection are active at all times.
• Two-Factor Authentication (2FA): An extra layer of account security through OTP verification at login.
• Security Audits: Regular third-party security audits and penetration testing are conducted.
• Access control: Only authorized personnel can access your data, and only for specific, defined purposes.

Babu Play does not retain data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration the account is active, and for 5 years after closure (as required by law).
• Transaction Records: A minimum of 7 years, as required by financial regulatory authorities.
• Gaming Logs: 2 years for dispute resolution.
• Support Conversations: 1 year after issue resolution.
• Marketing Data: Deleted within 30 days of opting out.
• Cookie Data: As per each cookie's individual expiry period (see the table above).

As a Babu Play member, you have the following rights over your data:

Babu Play strictly refrains from providing services to anyone under 18. We do not knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• Identity verification may be requested if suspicious activity is detected.
• If data belonging to a minor is found, it is deleted immediately and the account is closed.

If you believe a minor is using our platform, please let us know.

Babu Play may update this Privacy Policy from time to time. When significant changes are made:

• SMS notifications will be sent to your registered mobile number.
• A notification will be displayed on the platform when you log in.
• The "Last Updated" date on this page will reflect any changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any privacy-related questions, requests, or complaints, please contact us:

• Email: support@babuplay.click
• Live Chat: Via website or app, 24/7

Data protection complaints will receive an initial response within 72 hours. Complex issues may take up to 30 days to fully resolve.